Shipping and Returns

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently ship within Australia and to the United States and Canada (and plan to expand into other markets).

When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping time.

Products purchased in Australia are shipped by Australia Post's Parcel Post service. Parcel post is required due to the shape of our product.

Products purchased in the United States and Canada are shipped from Australia by Australia Post's international parcel service. To keep shipping prices as low as possible, there are a number of options available. All shipping options include insurance and tracking.

Shipping to United States:
1. AusPost Standard International (1 item only) - $10.95 USD
2. AusPost Standard International (2-4 items) - $7.95 USD
3. AusPost Standard International (5-8 items) - $4.95 USD
4. AusPost Standard International (1 item only - signature required) - $14.95 USD
5. AusPost Standard International (2-4 items - signature required) - $11.95 USD
6. AusPost Standard International (5-8 items - signature required) - $8.95 USD
7. AusPost Express International (1 item only - signature required) - $22.95 USD
8. AusPost Express International (2-4 items - signature required) - $17.95 USD
9. AusPost Express International (5-8 items - signature required) - $10.95 USD

Shipping to Canada:
1. AusPost Standard International (1 item only) - $14.95 CAD
2. AusPost Standard International (2-4 items) - $10.95 CAD
3. AusPost Standard International (5-8 items) - $6.95 CAD
4. AusPost Standard International (1 item only - signature required) - $19.95 CAD
5. AusPost Standard International (2-4 items - signature required) - $15.95 CAD
6. AusPost Standard International (5-8 items - signature required) - $11.95 CAD
7. AusPost Express International (1 item only - signature required) - $29.95 CAD
8. AusPost Express International (2-4 items - signature required) - $23.95 CAD
9. AusPost Express International (5-8 items - signature required) - $14.95 CAD

Shipping charges reflect the cost we incur for shipping.

Please note that customs duties may be applicable on international shipments, and are not included in the shipping cost.

If you have any questions about shipping, or availability in other markets, please Contact Us.